PRIVACY POLICY

 Updated On: 1 March 2020

 

This Privacy Policy (“Privacy Policy”) sets forth Diligend’s (the “Company”) standards for protection and security of personal and other information collected from visitors and users of our Website and Services. Please read this Privacy Policy carefully.

The Company is committed to maintaining robust privacy protections for its users.  Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Services.

For purposes of this Agreement,

 

  • “Site” refers to the Company’s website, which can be accessed at www.diligend.com.
  • “Services” refers to the Company’s services accessed via the Site, in which users can use to conduct due diligence and monitoring.
  • The terms “we,” “us,” and “our” refer to the Company.
  • “You” refers to you, as a user of our Site or our Service.

 

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Service (found here: https://www.diligend.com/terms-and-conditions/), and you consent to our collection, storage, use and disclosure of your Personal Information as described further in this Privacy Policy.

I. Information we Collect:

Throughout this Privacy Policy, when we refer to Personal Information, this includes any information such as:

  • Your name, email address, phone number, place of work, company and title;
  • Information about your professional background and qualifications.

We only collect information that is reasonably necessary for us to provide our Services.

II. How Does the Company Collect Your Personal Information?

We may collect your personal information, when you:

  • visit, browse, and use our Website using cookies and trackers;
  • fill in registration and other forms;
  • send us an email with personal information;
  • contact us with any enquiries;
  • use any services of Diligend;
  • chat with us in customer support form;
  • submit any content (e.g. feedback, questionnaires or other User Content);
  • provide any information to the Company using other methods;
  • subscribe or unsubscribe to our newsletters.

Or when:

  • information about you is available in public data sources;
  • information about you is distributed from event organizers for event you that you attended;
  • information about you is provided by companies selling professional contact information to their subscribers.

When you visit our Website and use our Services, we may automatically receive some information that identifies, for each page accessed:

  • the type of browser and operating system you have used;
  • the IP (Internet Protocol) address of the device which has accessed it (example PC, tablet);
  • the date and time of your visit to the Website;
  • the pages accessed and documents downloaded;
  • your top-level domain name (for example .com, .eu, .uk, etc.);
  • the address of your server;
  • the previous website visited;
  • the average duration of page view;

 

By submitting information to the Site, you confirm that you have the right to authorise us to process it in accordance with this Privacy Policy.

III. Anonymous visitation to the Site

Our Website can be visited anonymously. The Website may process anonymous metadata through cookies such as the URL of the requested file, the amount of data transferred, the date and time of the request from the User, Internet browser information, operating system type, the IP address of the used device, the Internet service provider, reference links such as user clicks on certain links. This metadata cannot be used by the Website to obtain Personal Information. This information is only used by the Company for general purposes, such as technical improvements, statistical and marketing analysis.

IV. Use of Cookies by the Company

The Company uses cookies to analyze traffic, to remember your preferences, to optimize navigation and to improve our services. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.  The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.  For example, we store a persistent cookie to track device information and anonymous location data.

You may use the settings within your browser to control cookies or prevent accepting some or all cookies. To find out more useful information on how to block cookies using different browsers, please visit www.allaboutcookies.org. You can block or delete all or some cookies. However, blocking or deleting cookies may limit your use of full advantages of our Website.

 

V . Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish your personal information  to be used for  marketing communications by contacting us at privacy@diligend.com . Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out using the methods provided in our communications, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

If you have any questions about the lawful bases upon which we collect and use your personal information, please contact our Data Protection Officer at privacy@diligend.com.

 

VI. Does Diligend collect personal information of minors?

Diligend does not knowingly provide Services and collect personal information from anyone under 13 years of age. Our Services are intended for use only by professionals who are generally 18 years of age and over. If we learn that we have collected the personal information of an individual under 16, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

VII. In what cases Diligend shares your personal information?

Diligend may share your information with:

  • service providers we work with to deliver services;
  • legal and regulatory authorities, as required by applicable laws and regulations;
  • our employees.

We will not disclose, sell, trade, or otherwise transfer your personal information to any third parties without your consent or unless otherwise stated in this Privacy Policy.

We do share Personal Information with third-party service providers who are performing functions for the Company, such as cloud storage for using our platform, website hosting and the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those third-party service providers use your Personal Information only at our direction and in accordance with our Privacy Policy.

 

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VIII. Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you through the Platform or through other platforms.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these Platforms by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

IX. Do not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

X. European Rights

If you are a European citizen or resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European citizen or resident, we note that we may be processing your information in order to fulfil contracts we might have with our Clients, or otherwise to pursue our legitimate business interests listed above.  We may not have knowledge that our Clients have listed your information in our platform, and if we are unaware of it, we may not be in a position to remove it.  Additionally, please note that your information may be transferred and processed outside of Europe, including to the United States.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

XII. How does the Company use Personal Information?

The Company will only use your Personal information in the following manner: and for the following purposes for the purposes for which it was collected (as set out in this Privacy Policy);

  • to provide you with services requested;
  • to identify you and personalize your experience with us;
  • to verify your professional credentials (if applicable);
  • to process registration and log in to our Website;
  • to communicate with you as described in this Privacy Policy;
  • to provide you with newsletters you subscribed to.
  • to process any requests or complaints;
  • to perform marketing analysis and to conduct market research;
  • to the extent permissible or necessary by law, for any other purpose as may be deemed reasonably necessary by Diligend in the circumstances;
  • to perform other activities as described in the Privacy Policy.

XIII. What are Users’ rights to edit their Personal Information?

You may access your personal information held by us to correct, update and remove inaccurate or incorrect data. You have the following rights:

  • delete some or all Personal Information that we held about you;
  • change or correct your Personal Information that we held about you;
  • object to, or limit or restrict, use of your Personal Information;
  • right to access and/or take your Personal Information: you can ask us for a copy of your personal information in machine readable form;
  • block cookies in your browser by changing its settings;
  • ask not to use your personal information for marketing purposes;
  • access information we hold about you.

If you want your Personal Information to be corrected, updated or removed, please contact the Company’s Data Protection Officer at datasecurity@diligend.com.

XIV. How does the Company secure your Personal Information in the Diligend Platform?

The Company takes the safeguarding of your Personal Information seriously and uses the latest technology to secure the safety and confidentiality of your Personal Information.

We use certain technologies to ensure the confidentiality of your personal information. Within our platform (website excluded), Diligend uses several industry-leading security measures to protect your Personal Information, including, without limitation,

  • Secure Sockets Layer (SSL) Technology
  • Authorization and Data Transfer Security Controls
  • Two Factor Authentication
  • Single User Session
  • Strict Password Policy
  • Session Locking
  • IP Address Logging
  • Security Alerts

Some of these can be enabled, disabled or controlled through the user settings.  In addition, several security layers and features have been added to the Diligend platform to protect our users’ accounts and data.

  • Extensive penetration and security stress testing measures have been applied on Diligend’ system in order to reach the highest security level.
  • Security is audited regularly and approved as per the international security standards OWASP and WASC by a specialised third-party security audit firm.
  • Data hosting is SOC (System and Organization Controls) compliant: SOC 1, SOC 2 & SOC 3.

The latest information on the security of the Diligend platform can be found at www.diligend.com/security.  Diligend’s data protection officer can be reached at privacy@diligend.com.  While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is completely secure, and we cannot guarantee the absolute security of your personal information.

XV. Communications

The Company may send periodic communication via email, examples of such emails may include a welcome email, verification emails, or any other emails that are required to operate your account such as system notification email. [unsubscribe only]

Users can subscribe to newsletters related to product and Company evolution. You may unsubscribe from these notifications any time by visiting an opt-out page at www.diligend.com/optout.

XVI. Log Data

In addition, we may use third party website visitor tracking services such as Google Analytics, Google Tag Manager, and LinkedIn Analytics that collect, monitor and analyze this type of information in order to increase our Platform’s functionality. These third-party technology service providers have their own privacy policies addressing how they use such information.

We use Google Analytics to track, analyze, monitor and report on Site and Platform traffic. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page at http://www.google.com/intl/en/policies/privacy/.  Any information regarding opting out of Google Analytics tracking will be located at https://tools.google.com/dlpage/gaoptout.

We are not responsible for the conduct of  website visitor tracking tools we might be using.  Their respective terms of service and privacy can be found on their websites. If you have a question about those tools, you can reach us at privacy@diligend.com.

As noted above, we compile Website usage statistics from data collected through cookies. We may publish those statistics or share them with third-party technology service providers, but they don’t include personal data.

XVII. How long does the Company retain Personal Information?

We retain your personal information for as long as your account is in existence or for the time necessary to fulfil the purposes for which we collect it or as needed to provide you with the services, except if required otherwise by law. Personal information on data backups may not be destroyed immediately but will be destroyed in due course.  Retention periods may be changed from time to time based on business or regulatory requirements.

XVIII. Mergers and Acquisitions

If the Company merges with, or is acquired by, another company or organisation, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser or any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.

XIX. Cross-Border Data Transfers

We process information both inside and outside of the European Union and European Economic Area and rely on legally provided mechanisms to lawfully transfer information across borders.

XX. Changes to the Privacy Policy

We may change this Privacy Policy from time to time. As soon as the Privacy Policy is updated, the Company will post an updated version of the Privacy Policy conspicuously on the Website. The new Privacy Policy becomes effective from the moment it is posted or updated on our Website. We will send you an email notification to alert you about such changes.  Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. We suggest that you check the Site periodically if you are concerned about how your information is used. Your continued use of the Site and/or the Platform is your consent to these changes.

XXI. Data Protection Officer

To communicate with our Data Protection Officer, please contact us at privacy@diligend.com.